Ordering And Delivery

The Big-Flowers.com Guarantee 


At Big-Flowers.com we are committed to providing exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.
Our network of florists uses only the freshest flowers available for their hand-arranged bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.


Sales Tax 

Sales Tax is calculated on each order. The rate of the sales tax depends on the local rate at the delivery address.


Delivery Charge

Standard delivery fee is $8.00. If you have special requests, you will be advised in advance if there will be a difference in the delivery fee.


Service Charge 

We do not charge additional service for all flower and plant orders delivered in the U.S. and Canada.

Substitution Policy 

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.


Order Changes and Cancellations 

Big-Flowers.com is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call 646 878 9003. For other changes, email customer service.


Problems With an Order 

At Big-Flowers.com, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.


Delivery Policy

Every Big-flowers.com  gift is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2:00 PM, Monday – Sunday in the recipient’s time zone. Orders received after that time may be delivered the following day.
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least five days in advance.


Recipient Not Home 

If you have specific instructions for the delivery of your gift, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

  • Call the recipient to schedule an appropriate delivery time
  • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the gift bouquet with a neighbor and place a message on the recipient’s door with this information

Payment Options 

Big-flowers.com uses the industry’s leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information. For your convenience, Big-flowers.com accepts Visa, MasterCard, and American Express.
We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us anytime at 646 878 9003

International Orders
We are happy to help you send flowers internationally. Please call us at 646 878 9003 for assistance.
Order-Related E-mails

Shortly after you place an order, you’ll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us.